Refund policy

We Ship Every Order within 24 hours of Order and more than 80% of Orders get delivered within 72 working Hrs.

We take a lot of care to check every piece before packing and shipping them to you so that you don't have to worry about anything. But we understand that sometimes you want to change your mind or there might be some issues like sizing that you can only find out after receiving the products. So to cover those cases we offer an easy exchange process. To avail of this benefit, please note the following points:

Our exchange/refund policy is valid for 24 hours after you receive the product. To avoid any misuse of this policy, any cases of late notification or any unreasonable demand will be handled at the company's discretion and we reserve the right to not process those returns.

For any subsequent exchanges/refunds on the same order, the customer will have to know the following steps:

  • Inform customer care by email support@namro.co or WhatsApp at +91 9899948878 within 24 hours of receiving the items.
  • ⚠️ Alert: We never ask for any additional payment via calls or messages. Please ignore any such requests unless they come from our official contact numbers.
    +918595859939 , +919899948878 , +918076611717
  • You can choose to exchange the item or receive a refund in your bank account for non-customised products. 
  • The item should be in its original packing with all tags and coupons
  • Exchange/Refund will be processed after we receive the products back & inspection is done.
  • To know the status of your return, please refer to the reverse pick-up link shared with you.
  • Returns may take up to 7-8 working days to reach us. 
  • The amount refunded will be Total Order Amount Less Rs.200 (Reverse Pickup Charges)
  • We will dispatch the exchange or initiate a refund within 24 hours of receiving the returned product. 
  • Customers can choose to exchange the item or receive store credit for future purchases that will be valid for 1 year only (shipping charges will not be added in case of an exchange).

NOTE: THERE IS NO EXCHANGE/RETURN VALID ON CUSTOMIZED & FESTIVALS RELATED PRODUCTS